Ask Secure Desk a question. Answers come from this site's docs only. I will cite a page. I will not invent a product claim.
vs TeamViewer
TeamViewer alternative: you host the remote-support relay
After pairing, the console and the Windows device agree on their own keys. Compromise the relay and you get metadata, not screens or keystrokes. There is no vendor cloud in the path — and no hosted multi-tenant Desk cloud either.
Hub prices: Starter $0 (1 operator · 1 concurrent session · 3 enrolled Windows devices) · Team $249/yr (10 operators · unlimited attended sessions · 100 unattended) · Business $499/yr (Hub GET 2026-09-30).
Guardrails (product truth)
- Windows endpoints only; browser console. No macOS/Linux Access as shipping; not “works on any OS.”
- Free means free Starter: 1 operator, 1 concurrent session, 3 enrolled Windows devices, self-hosted relay — not an unlimited free TeamViewer clone.
- Not a remote Explorer. Sign-in/lock yes; UAC/CAD no.
- E2E required (
requireE2e); 6-digit SAS; relay forwards ciphertext only. - Endpoints dial out — no inbound on machines you reach; the relay still needs 80/443.
- Quality presets top out at 15 / 12 / 8 fps, not 60.
- Access ≠ RDP/RDS; Control gate (attended defaults off).
- Web VDI = same pipe on your relay — not AVD, Citrix, or Omnissa.
- AI = reach agent desktops only; Desk does not run agents.
Pricing (dated)
Secure Desk (Hub): Starter $0 (1 operator · 1 concurrent session · 3 enrolled Windows devices) · Team $249/yr (10 operators · unlimited attended sessions · 100 unattended) · Business $499/yr (Hub GET 2026-09-30).
TeamViewer commercial public list price: not verified on TeamViewer pricing overview fetch 2026-09-30. Free personal / non-commercial use is described on TeamViewer product pages; do not treat third-party quote widgets as MSRP. License families (Remote Access / Business / Premium / Corporate / Tensor) are named on TeamViewer Remote product description (fetched 2026-09-30).
Side-by-side comparison
| Topic | TeamViewer | Secure Desk |
|---|---|---|
| Hosting model | TeamViewer Remote is a vendor connectivity product with a personal-use free tier and paid commercial licenses (Business / Premium / Corporate and related). Source: TeamViewer product description Remote (2026-09-30). | Self-hosted portal + relay you run; no vendor cloud in the session path. |
| Free tier | Free for personal / non-commercial use per product description. | Starter $0 for commercial lab/first site at Hub caps: 1 operator · 1 concurrent session · 3 enrolled Windows devices. Not unlimited free. |
| Commercial pricing | Public list price not verified (TeamViewer pricing overview fetch 2026-09-30). | Starter $0 (1 operator · 1 concurrent session · 3 enrolled Windows devices) · Team $249/yr (10 operators · unlimited attended sessions · 100 unattended) · Business $499/yr (Hub GET 2026-09-30). |
| Endpoints | Multi-OS remote access is a TeamViewer product strength (vendor materials). | Windows endpoints only + browser console. |
| Confidentiality boundary | Vendor-hosted connectivity: contrast who operates the path — do not assume the vendor sees your screen. | E2E required; relay forwards ciphertext; 6-digit SAS. |
Who hosts the relay
Secure Desk is the portal and relay you run. Both ends dial out over WSS. There is no vendor cloud in the path. Compare that to a vendor-hosted relay: the operator of that host sits inside the confidentiality boundary.
Who can see the stream
The two endpoints run an ECDH exchange and derive AES-256-GCM keys. A 6-digit SAS catches a man-in-the-middle. The relay you run only forwards ciphertext. The relay cannot watch.
Web VDI on your relay, not a vendor-hosted clone
The console opens in a browser on a persistent Windows machine you already have. That is web VDI through a relay you run, not Citrix, Omnissa or Azure Virtual Desktop. You host the portal and the relay.
Reaching AI-agent desktops
Many agents, each with its own Windows desktop, on one relay you run. Enrol once. Isolated sessions. Backstage opens a SYSTEM shell without inbound RDP. Secure Desk does not run the agents.
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