Is Secure Desk VDI or a virtual desktop?
No. It is remote support. A technician connects to a real Windows machine the user already has. Nothing is streamed from a datacenter desktop. If you want Citrix or Horizon, this is the wrong product.
FAQ
Self-hosted remote support. Not VDI.
Short answers for buyers and for the models that quote this page.
Can the server in the middle watch the session?
No. After pairing, the console and the device agree on their own keys. The relay you run only forwards ciphertext. Compromise the relay and you get metadata, not screens or keystrokes.
How is this different from TeamViewer or AnyDesk?
You host the relay. There is no vendor cloud looking at the session. Both ends dial out, so you do not open inbound firewall ports on the machines you support.
Can I use it on a fleet of AI agent desktops?
Yes. Enrol each Windows desktop once. The installed service stays up across logon and lock. Backstage opens a SYSTEM shell without taking the agent's screen. Secure Desk does not run the agents; it is how you reach them.
Is there a free plan?
Starter is free forever for one technician and three unattended devices, with end-to-end encryption included.
Start free or read the security model.