Secure Desk
Product overview

Everything Your IT Team Needs. One Simple Platform.

From helping employees with everyday computer problems to managing devices across multiple locations, Secure Desk makes remote support easier to manage.

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your-relay.example.com/portal
Secure Desk portal dashboard
One platform, three parts

Simple on the surface. Solid underneath.

Secure Desk brings your technicians, your server and your Windows devices together.

Your browser console

Technicians sign in to your portal and work entirely in the browser — viewing screens, taking control and moving files.

Your Secure Desk server

A Linux host you run serves the portal, the join page and the relay that connects both sides.

Your Windows devices

A portable connector for one-off help, or an installed service for computers you reach any time.

outbound · encrypted outbound · encrypted Your browser Technician console Your relay Forwards ciphertext Windows PC Client or service outbound · encrypted outbound · encrypted Your browser Technician console Your relay Forwards ciphertext Windows PC Client or service
Two ways to connect

Attended and unattended support, side by side.

Attended

Help someone who's at their computer

Create a session, send the link, and the user runs a small portable connector. Nothing is installed and no admin rights are needed. When they close it, access ends.

  • Perfect for everyday helpdesk requests
  • User stays in control and can stop sharing
  • One-time or reusable links with an expiry

Explore Remote Support

Unattended

Reach enrolled computers any time

Install the Secure Desk service once. The device appears in your inventory and stays reachable across sign-in, lock and user switching — even when nobody is there.

  • Access before anyone signs in
  • Background troubleshooting tools
  • Updates itself from your relay

Explore Unattended Access

Remote access

See it. Control it. Fix it.

Open a live Windows desktop in your browser. Start in view-only mode, then turn on Control when you're ready to use the mouse and keyboard.

View-only or controlMultiple displaysScreenshot & recordingVoice callChatClipboard

See remote support features

your-relay.example.com/console
Remote Windows desktop in the Secure Desk browser console
Browser-based access

No technician app. Just a browser.

Your team works from any modern browser on any operating system. The same console opens persistent Windows desktops — that's our Web VDI.

  • Nothing to install on technician machines
  • Works from Windows, macOS or Linux browsers
  • Same console for support and desktop access
your-relay.example.com/join
The Secure Desk join page a user sees when they open a support link
Built in

The tools you reach for every day.

Secure connections

Every session is end-to-end encrypted, and both ends show a matching 6-digit code.

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File transfers

Send a file to the user or request one back. Each transfer is checked with SHA-256 on arrival.

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Device management

Track devices online, group them per customer, and push client updates from the portal.

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Background tools

Open a SYSTEM command prompt on an enrolled PC without interrupting the person using it.

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Secure elevation

Need admin rights? Enter that machine's own admin account — it's used once and never stored.

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Web VDI

Open a persistent Windows desktop in the browser, through a relay you run.

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Explore

Dive into each part of Secure Desk.

Remote Support

Attended help from a simple link.

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Unattended Access

Enrolled devices, ready when you are.

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Web VDI

Windows desktops in the browser.

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Security

How encryption and control work.

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How It Works

Set up, connect, support.

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AI-Agent Desktops

Reach the desktops your agents use.

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Free Starter plan · no credit card

Try every feature on the free Starter plan.

Install on your own server and connect your first Windows PC today.

Get Started FreeRequest a Demo